At Pressfit Direct, we want you to be completely satisfied with your purchase. If you change your mind, you may request a refund within 14 days of receiving your order.

14-Day Return Window

You have the right to return unused items within 14 days of delivery. To qualify for a refund:

• Items must be unused, uninstalled, and in their original packaging
  
• Products must be in a resalable condition
  
• Proof of purchase is required
  

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Once we receive and inspect the returned item, we will process your refund to the original payment method. Refunds are typically issued within 5–7 working days after approval.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible. We will arrange a replacement or full refund, including return shipping where applicable.

UK Consumer Rights

This policy is provided in line with UK consumer protection law, including the Consumer Contracts Regulations 2013. These regulations give customers the right to cancel online purchases within 14 days of receiving goods. This does not affect your statutory rights under the Consumer Rights Act 2015, which protects you if goods are faulty, not as described, or unfit for purpose.

How to Start a Return

To request a return, please contact our customer service team with your order number and reason for return. We will provide instructions for sending the item back.